Order Cancellation Policy

At Nutricity Singapore (“Nutricity”, “we”, “our”, “us”, “Gofinch”), we aim to process and dispatch orders as quickly as possible to ensure timely delivery. Please review our cancellation terms carefully before placing an order.

1. Cancellation Window

Orders may be canceled within 24 hours of order placement, provided the order has not yet been shipped.
To request a cancellation, please contact our Customer Support Team within this timeframe using the contact details below.

If your cancellation request is received within 24 hours and before dispatch, a full refund will be issued to the original payment method.

2. Cancellations After 24 Hours

After 24 hours, orders are typically processed and prepared for shipment.
Cancellation requests made after this period may not be accepted.

If cancellation is no longer possible:

You may choose to refuse delivery upon arrival.
Once the refused parcel is returned to us in its original, unopened condition, we will process a refund for the product value only.
Shipping, handling, duties, and taxes (if applicable) are non-refundable.

3. Important Notes

Refunds are issued to the original payment method used at checkout.
Shipping fees are non-refundable for late cancellations or refused deliveries.
If returned items are damaged, opened, or not in original condition, a restocking fee may apply, or the refund may be declined.
Processing time for refunds is typically 5–10 business days after return inspection.