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Refund & Return Policy

Last updated: December 2025

Thank you for shopping with Nutricity Singapore (“Nutricity”, “we”, “our”, or “us”).

Your satisfaction is important to us. Please review the following policy carefully before making a purchase, as health and nutritional supplements are subject to strict hygiene and safety standards.

1. Eligibility for Returns

Due to the nature of health and wellness products, we only accept returns under limited conditions to ensure product integrity and customer safety.

Returns may be accepted if:

  • You received a damaged, defective, or incorrect item
  • The product is unopened, unused, and in its original sealed packaging
  • The return request is submitted within 30 days from the date of delivery

Returns will not be accepted if:

  • The product has been opened, used, or tampered with
  • Original packaging, labels, or proof of purchase are missing
  • The item is marked as “Final Sale”, “Non-Returnable”, or Clearance

2. Return Request Process

To request a return, please follow these steps:

  1. Email us at [email protected] with:
    • Your order number
    • Reason for return
    • Clear photos of the product (if damaged, defective, or incorrect)
  2. Our support team will review your request and, if approved, provide return instructions.
  3. Once the returned item is received and inspected, we will proceed with a refund or replacement, as applicable.

Please note:

  • Return shipping costs are borne by the customer unless the return is due to our error
  • Refunds are processed to the original payment method within 5–10 business days after inspection
  • Shipping fees, duties, and taxes (if applicable) are non-refundable

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

We may request photographic evidence to assess the issue before arranging a replacement or refund.

4. Order Cancellations

  • Orders may be canceled only before shipment
  • Once an order has been dispatched, it cannot be canceled or modified

If you need to cancel or amend your order, please contact us immediately after placing it.

5. Consumer Rights

This policy does not affect your statutory rights under applicable Singapore consumer protection laws.

6. Contact Us

For questions, support, or return requests, please contact:

Nutricity Singapore

📧 Email: [email protected]

🌐 Website: https://nutricity.sg